Terms & Conditions

Please read these Terms and Conditions carefully before using this website or engaging the services of Mutiara Consult. By accessing our website or engaging our advisory services, you agree to be bound by these terms. If you do not agree, please do not use this website or proceed with an engagement.

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1. About Us

Mutiara Consult ("we", "us", "our") is a human capital advisory consultancy operating from B-2-7, Jalan Ampang, 50450 Kuala Lumpur, Malaysia. We provide talent strategy, HR framework development, and workforce planning advisory services to organisations in Malaysia. These Terms and Conditions govern your use of our website at mutiara.pro and, where specified, the basis on which we provide consulting services.

2. Use of This Website

2.1 Permitted Use

This website is provided for informational purposes relating to Mutiara Consult's services. You may browse, read, and use the contact form for legitimate business enquiries. All content on this site is the intellectual property of Mutiara Consult unless otherwise attributed.

2.2 Prohibited Use

You agree not to:

• Copy, reproduce, or redistribute any content from this website without our prior written consent
• Use the site in any way that could damage, disable, or impair its operation
• Attempt to gain unauthorised access to any part of the site or its underlying systems
• Use automated tools to scrape or harvest data from this website
• Submit false, misleading, or malicious content through our contact form

2.3 Accuracy of Information

We take reasonable care to ensure that the information on this website is accurate and current. However, we do not warrant that all content is error-free, complete, or up to date. Service descriptions, pricing, and availability are subject to change without notice. Confirmed service terms are set out in individual engagement agreements.

3. Consulting Services

3.1 Engagement Terms

The specific terms governing each consulting engagement — including scope, deliverables, timelines, fees, and payment conditions — are set out in a written Scope of Work or engagement letter provided prior to commencement. These Terms and Conditions apply alongside those engagement-specific documents and, in the event of conflict, the engagement-specific terms prevail.

3.2 Nature of Advisory Services

Our services are advisory in nature. We provide analysis, frameworks, recommendations, and facilitation support based on the information made available to us by the client organisation. The implementation of any recommendations, and the outcomes arising from implementation, remain the responsibility of the client organisation. We do not accept liability for outcomes arising from how recommendations are applied.

3.3 Client Responsibilities

To enable us to deliver effective advisory work, clients are responsible for:

• Providing accurate and sufficiently complete information relevant to the engagement
• Making relevant personnel and stakeholders reasonably available for interviews, workshops, or data gathering
• Notifying us promptly of any changes to organisational context that may affect the work
• Ensuring that any third-party data shared with us for the purposes of the engagement is shared with appropriate authority

3.4 Indicative Pricing

Service prices listed on this website are indicative starting points. Final fees are confirmed in writing at the point of engagement. Prices are stated in Malaysian Ringgit (RM) and are exclusive of any applicable taxes unless otherwise stated.

3.5 Payment

Payment terms for consulting engagements are set out in the relevant engagement letter. Unless otherwise agreed in writing, our standard terms are:

• A deposit of 50% of the agreed fee is due prior to commencement
• The remaining balance is due upon delivery of the final agreed deliverable
• Invoices are payable within 14 days of the invoice date

Late payments may be subject to reasonable recovery costs. We reserve the right to pause engagement work where invoices remain outstanding beyond agreed payment terms.

3.6 Cancellation and Variation

If a client wishes to cancel an engagement after commencement, reasonable fees for work completed to the point of cancellation will be payable. Significant variations to agreed scope are subject to a written variation agreement, which may include a revised fee. We will always discuss scope changes openly before proceeding.

4. Confidentiality

We treat all information shared with us during consulting engagements as strictly confidential. We will not disclose client-specific information to third parties without written consent, except where required by Malaysian law. Our confidentiality obligations are set out in more detail in individual engagement agreements.

In return, clients are asked to treat our methodologies, frameworks, and deliverable documents as confidential to the extent reasonable, and not to reproduce or redistribute them externally without our consent.

5. Intellectual Property

5.1 Our Intellectual Property

All content on this website — including text, layout, graphics, and structural design — is owned by or licensed to Mutiara Consult. The Mutiara Consult name, logo, and brand identity are proprietary. Nothing on this website transfers any intellectual property rights to users.

5.2 Engagement Deliverables

Unless otherwise agreed in writing, deliverables produced as part of a consulting engagement (such as written assessments, framework documents, and planning outputs) are licensed to the client organisation for internal use upon full payment of the agreed fee. The underlying methodologies and templates remain the intellectual property of Mutiara Consult.

6. Limitation of Liability

To the extent permitted by Malaysian law:

• Mutiara Consult's total liability arising from any consulting engagement shall not exceed the total fees paid by the client for that specific engagement
• We are not liable for indirect, consequential, or speculative losses, including lost revenue, lost profit, or reputational harm arising from the use of our advice
• We are not liable for outcomes arising from client decisions made on the basis of our recommendations
• We are not responsible for third-party websites linked from our site

Nothing in these terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded under Malaysian law.

7. Third-Party Links

This website may contain links to external websites provided for reference or convenience. We do not endorse, control, or take responsibility for the content, privacy practices, or availability of those sites. Links should not be taken as any form of affiliation or recommendation unless explicitly stated.

8. Privacy and Data

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms and Conditions. Our use of cookies is explained in our Cookie Policy.

9. Amendments to These Terms

We may update these Terms and Conditions from time to time. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of this website after changes are posted constitutes acceptance of the updated terms. For ongoing consulting engagements, changes to commercial terms require written agreement from both parties.

10. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from the use of this website or from consulting engagements shall be subject to the exclusive jurisdiction of the courts of Malaysia, unless alternative dispute resolution is agreed in writing by both parties.

11. Contact

If you have questions about these Terms and Conditions or wish to discuss any aspect of them:

• Email: [email protected]
• Address: B-2-7, Jalan Ampang, 50450 Kuala Lumpur, Malaysia
• Phone: +60 3 4251 8637